Site Information

Policies

 

Payment

All Prices are in Canadian funds.

We accept payment with all major credit cards (VISA, Mastercard) thru Paypal or Beanstream (Merchant services).

Debit is available thru PayPal.

You no longer need to setup a Paypal account to checkout.

 

Shipping and Returns

 

We now offer flat rate shipping on all RETAIL orders.

 

Canada  Ground: $15.00

Canada Express: $22.00

 

USA Ground: $20.00

All candles are handpoured and ship out with 3- 10 business days. Some items may take longer depending on the items selected. Orders are shipped out via Canada Post or Canpar.

INTERNATIONAL: Shipped Canada Post International Package. There is no option for us to track or confirm delivery with this method. Orders generally take 1 weeks, but can take up to a month due to Customs delays beyond our control. Please do not contact us to inquire about your order until 30 business days have passed. If you would like to use a different shipping method so that your package could be tracked or arrive to you faster, please contact us BEFORE purchasing at candles@naturasoy.ca , so that we can provide you a quote.

Regretfully, Shipping offers are not applicable on wholesale accounts. Wholesale orders will be invoiced accordingly upon completion of product packing.

 

Returns

We accept returns on all unused items within 10 days of original delivery. Shipping charges apply unless the item is defective or store error.

Natura Soylights will not accept returns for damages incurred during shipping or on used products

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For questions regarding our return policy please contact us at candles@naturasoy.ca

Your satisfaction is important to us!.

Our candle guarantee:  If you follow all the burn instructions properly and your candle does not burn all the way through, we will replace your candle.