Site Information

Shipping

SHIPPING RATES

  • Ground shipping is never more than $15! (CANADA only)
  • Orders over $65 ship FREE! (via Canada Post, Canpar, Fedex - CANADA. Order total before taxes should be $65 after all discounts/coupons/promotions)
     

Most orders ship via Canpar. Shipping cost is displayed in your cart and during checkout. 

Canada SHIPPING LOCATIONS
We ship within Canada. That includes NWT and Nunavut.

INTERNATIONAL SHIPPING
We do ship to the U.S.A. and a number of European and Asian countries as well as Australia. Please email us for shipping rates.

ORDER PROCESSING TIME
We get it, Shopping online is so much fun, especially while still in your pajamas!. And we understand that when you order something nice & pure, you can’t wait to receive it! So we make every effort to get it to you as quickly as possible. Please allow 1-2 business days to process your order.

DELIVERY TIME
Delivery time is calculated according to actual business days and does not include weekends and holidays. Delivery time is estimated by the carrier and is not guaranteed. Delivery time does not include processing and fulfilling time required to take care of your order at our facility.  

PAYMENT OPTIONS
We accept Amex, VISA, Mastercard, Discover and Paypal. Payment can be made thru our secure shopping cart. If you are still concerned, please choose Checkout with Paypal.

SALES TAX

Applicable Federal and Provincial Sales Tax applies.

CANCELLATIONS
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request.

 

RETURNS

If you're unhappy with a product purchased from one of our Stockists, please contact the store directly.

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.
Returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us at candles@naturasoy.ca and we will provide details on where to send your return. 

Please do not mail your item to us before receiving return instructions from us. Refunds are issued upon inspection of the parcels and items. Inbound and outbound shipping costs are customer's responsibility.


- refund covers the purchase price of merchandise and sales tax if applicable

- shipping costs are customer's responsibility unless it was our mistake (see Defective / Wrong Items paragraph below). Should your item arrive damaged or with a defect, please contact us at candles@naturasoy.ca within 15 (fifteen) days from the delivery date to arrange for a replacement. 

- custom products and sale items are final sale and cannot be returned

We recommend returning your items via methods that can either be tracked or provide proof of delivery. We are not responsible for return packages lost or stolen during transit.

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. Yet sometimes, shit happens. However if damage has occurred to the product(s) inside, please let us know within 10 days from delivery to arrange for a replacement. The next one is on us! Contact us candles@naturasoy.ca and we will be more than happy to resolve any issues.  


QUESTIONS?

If there's something you can't find here, feel free to get in touch with us directly. 
Phone: 403.995.0747 
Email (the best way to communicate with us): candles@naturasoy.ca

 

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