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LOYALTY REWARDS Light up your life.

WE ARE HIRING!

 

 

Customer Care Associate

 

Location: Okotoks, AB
Hours: 21+ week
 

WHO WE ARE:

At Natura Soy we have passion for natural living and a genuine desire to bring the best in non toxic products to our customers!. We have experienced very quick growth and are currently in need of a like-minded individual to manage a variety of tasks.. We are a laid back, positive work environment where people love what they do and want to be part of an opportunity to grow with the business. As we continue to grow, there will be constant challenges in an ever changing environment. This position is NOT right for you if you need to have tried and true processes in place and prefer working in large groups.

We are currently looking for a reliable and hardworking Customer Care associate. The hired candidate needs to be proficient in skills required and be responsible to handle various tasks as outlined below.

WHAT WE NEED:

We are looking for a confident individual who is also organized, a forward thinker, and has excellent communication skills. The candidate will have a passion for building client relationships and be ready to assist all aspects of the team especially to fulfillment and the CEO.

  • A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally.
  • Must be energetic and self-motivated. Willing to do whatever is required to get the job done.
  • Decisive, structured and organised, with a keen eye for detail.
  • Excellent at working and delivering against deadlines and the ability to work under pressure.
  • Performs as a team-player.

Customer Care

· Always aim to deliver an outstanding customer experience to elevate Natura Soylights through Phone, Email, Chat and Social Media.

· Develop and build a customer-centric environment with the focus on initial purchase to final mile delivery.

· Demonstrate conflict resolution and interpersonal communication skills in order to help deescalated customer opportunities while being empathetic in tone and demeanor.

· Ensure timely, one-touch resolution with all customers.

· Dedication to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers and company

· Report online issues to ensure constant improvement on systems or processes

Experience:

  • E-commerce: 2 years (Preferred)
  • Microsoft Office Suite on PC, (in particular Excel skills) are required
  • Quickbooks/ invoicing systems
  • Previous experience with online sales, shipping and order fulfillment is preferred
  • We are looking for candidates who are good at problem-solving with can-do attitude.
  • Experience with e-commerce fulfillment such as Shopify is a plus
  • Takes direction well from Manager, follows procedures, takes notes, and not afraid to asks questions.
  • Effective organizational skills and record keeping

Able to take initiative and proactively solve problems.

  • Persuasive and friendly with strong verbal communications skills
  • Ability to write and verbally communicate professionally, including appropriate grammar, punctuation, and tone.
  • Able to work in an extremely fast paced environment, multitasking, shifting gears constantly adapting to the constant changes of the business.
  • A self-motivated, high energy team player with a positive attitude

Please tell us a bit about yourself and past relevant experiences. Applicants who have not reviewed the full post WILL NOT be considered.

Good luck!

 

Interested applicants please send resume and cover letter to Colleen at: candles@naturasoy.ca

 

 

Fulfillment Associate

Location: Okotoks, AB
Pay Rate: $15/hr
Hours: 21+ week

 

Job Description

At Natura Soy we have passion for natural living and a genuine desire to bring the best in non toxic products to our customers! We are looking for an experienced Fulfillment Associate to join our growing team.

The Fulfillment Associate is responsible for accurately fulfilling orders placed through our online store. This role is also responsible for receiving and stocking inventory and shipping packages directly to customers.

Based in Okotoks, AB, Natura Soylights has many types of projects going on, and we are looking for someone with the ability to shift gears quickly when asked and multitask. We are a laid back, positive work environment where people love what they do and want to be part of an opportunity to grow with the business. As we continue to grow, there will be constant challenges in an ever changing environment. This position is NOT right for you if you need to have tried and true processes in place and prefer working in large groups.

Responsibilities

  • Pick, pack, process and ship daily retail and wholesale orders
  • Quality control for accuracy and adhering to company aesthetic.
  • Work with shipping applications
  • Receiving and restocking of incoming product
  • Organize and manage daily shipping with various couriers
  • Maintain a clean and organized work area
  • Other duties as assigned
  • Work alongside team to meet production goals and inventory targets.

Requirements

  • Experience in a production environment is a must
  • Open, honest and active communication tendencies. Not afraid to admit mistakes or recognize issues and find solutions
  • Strong willingness to learn
  • Strong attention to detail and exceptional organizational skills
  • Capable of handling physically demanding, repetitive work -is a must
  • Ability to work quickly and efficiently while maintaining the highest quality standards
  • Comfortable working in an unstructured environment.
  • Willingness to work as part of a collaborative team.
  • Self-motivated and able to work independently with minimal direction at times.
  • Must be able to lift 50lbs
  • Physical stamina and the ability to stand on your feet for extended periods.

We are looking for a team-player who is interested in joining our work-hard, play-hard culture. Being a team member at Natura Soylights goes beyond the standard job description, and everyone is empowered to work together to develop new products and processes, make improvements on our current, and utilize their creativity to grow the business!

Want to apply?

  • Your Resume and cover letter detailing why you want to work for us and why you would be a good fit!
  • This position is for daytime work and not summer employment. 

Interested applicants please send resume and cover letter to Colleen at: candles@naturasoy.ca